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Claim Survey:

We welcome comments and/or suggestions from customers on ways to improve our service. In an effort to provide the best level of customer service possible, we have introduced our Customer Service Satisfaction Program.

When a claim has been completely processed, the GAP Claims Department sends a satisfaction survey to the customer. Upon receipt of the completed survey, we will send the dealer and you, the agent,* a copy of the survey with the customer's response.

*Note: The agent may choose to receive the notification directly; however, in this case, we will only provide the agent with the customer's VIN (due to the Privacy Act customer information can only be disclosed to the dealer).

Dealer Promotional Program:

We want to help dealers close the deal! Over 3,500 customer claims are processed on a monthly basis. We want to give dealers an opportunity to communicate with these customers by allowing dealers to promote discount programs through AHiS.

These discount programs will enable the dealer to entice prior customers to return to the dealership. The dealer creates the program - we manage it! We will create the promotional item on behalf of the dealer and include it in the claim package provided to every customer who suffers a total loss on a vehicle originally purchased from that dealership.

For more information, please call (888) 244-1935


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Contact AHiS
General Questions/Claims: 800.741.4216
Licensing/Processing: 800.621.4871
Allstate Dealer Services is a marketing name for Pablo Creek Services, Inc., E.R.J. Insurance Group, Inc. (d/b/a American Heritage Insurance Services), the dealer services division of American Heritage Life Insurance Company (Home Office: Jacksonville, FL), Allstate Northbrook Indemnity Company, (Home Office: Northbrook, IL) and First Colonial Insurance Company (Home Office: Jacksonville, FL); each of these entities is a part of the Allstate family of companies (Home Office: Northbrook, IL) allstate.com. ©2018 Allstate Insurance Company.

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