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Frequently Asked Questions (FAQs)

Consumer FAQs:   » GAP    » Miscellaneous
Dealer FAQs:         » GAP    » Miscellaneous
Web site FAQs:      » Miscellaneous

PHONE
Questions and Claims
Hours of Operations:
GAP   M-F 8:30 AM - 7 PM ET
VSC   M-F 8 AM - 8 PM ET
          Saturday 9 AM - 3 PM ET
800-741-4216
877-204-2242
 
Dealer Portal Support 800-621-4871
Hours of Operations: M-F 8 AM - 9 PM ET and Saturday 8 AM - 5 PM ET
MAIL
Standard Mail
P.O. Box 40525
Jacksonville, FL 32203
Overnight Mail
1776 American Heritage Life Drive Bldg B
Jacksonville, FL 32224
EMAIL
ADSMarketing@allstate.com
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Contact AHiS
General Questions/Claims: 800.741.4216
Licensing/Processing: 800.621.4871
 
Allstate Dealer Services is a marketing name for Pablo Creek Services, Inc., E.R.J. Insurance Group, Inc. (d/b/a American Heritage Insurance Services), the dealer services division of American Heritage Life Insurance Company (Home Office: Jacksonville, FL), Allstate Northbrook Indemnity Company, (Home Office: Northbrook, IL) and First Colonial Insurance Company (Home Office: Jacksonville, FL); each of these entities is a part of the Allstate family of companies (Home Office: Northbrook, IL) allstate.com. ©2018 Allstate Insurance Company.

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