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For GAP Claims please call 800.741.4216.

You will be sent a letter listing required information needed to process your claim which you can mail to:

American Heritage Insurance Services
P.O. Box 260098
Miami, FL 33126-0098

Required Documentation
Listed below is required documentation which you can obtain from your Dealer, Insurance Adjuster, or Lender. You will be asked to send a copy of each:

  • Insurance Company Vehicle Valuation Statement (ACV worksheet or CCC valuation)
    (Insurance Adjuster)
  • Insurance Company's check and/or Settlement Statement (Insurance Adjuster)
  • Police Report for the theft or accident, fire report for fire (Insurance Adjuster or Police dept.)
  • Declaration page of primary vehicle Insurance Policy (Insurance Adjuster)
  • Lender's Loan Agreement (Lender or Dealer)
  • Payoff amount from Lender as of loss date and full loan history (Lender)
  • GAP waiver or GAP certificate or policy (Lender or Dealer)
  • Factory invoice for new vehicles (Lender or Dealer)
  • Buyer's order - For motorcycles only (Lender or Dealer)
Please download, print, and complete the documents below. You can mail the completed Claim Form to American Heritage Insurance Services to the address above, and mail the completed Claims Letters, requesting the required documentation, to the appropriate party.

The PDF documents below require Adobe Acrobat Reader to be installed on your system.
Click here to download a free version.

Forms noted with an (I) are interactive, which means you can type directly on the form
and then print it out.

Once all required forms and paperwork is received, we process the claim.
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Contact AHiS
General Questions/Claims: 800.741.4216
Licensing/Processing: 800.621.4871
Allstate Dealer Services is a marketing name for Pablo Creek Services, Inc., E.R.J. Insurance Group, Inc. d/b/a American Heritage Insurance Services, and First Colonial Insurance Company;
each of these entities is a member of the Allstate family of companies. ©2021 Allstate